Services
Run with us.
Audit-ready.
Engineering-deep.
Capabilities build the system. Services keep it running, secure, and compliant. Designed for organizations that need ongoing operational discipline, not commodity ticket triage, across the full stack from end-user support through platform engineering.
The engineers who built it run and fix it. No handoffs.
Clients don’t interact through a generic ticket portal. They share OneView, the same real-time environment our experts use to deliver, monitor, and respond.
Most organizations manage operations, security, and compliance through disconnected tools and status calls. Versetal OneView brings it all together: governance posture, security exposure, ticket status, SLA performance, and AI readiness into a single pane of glass. Your leadership sees exactly what our experts see, and our experts act the moment something changes. One shared view, across every service below.
Managed Operations & SRE
Your infrastructure, run by the engineers who built it. 24×7 operational discipline across cloud, data platforms, security, and applications.
- Service Desk Tier 1: end-user support for device, identity, software, and access, against published SLAs with audit trails for HIPAA, GxP, and SOC 2
- Service Desk Tier 2: server, network, identity, endpoint, and cloud workload triage with deep context on your specific environment
- Service Desk Tier 3: direct access to the architects and engineers who designed your environment, same team, same accountability
- SRE practices: SLOs, error budgets, incident management, and blameless postmortems
- Observability platform engineering: Datadog, New Relic, Splunk, Grafana
- Automation-first operations: runbooks as code, self-healing patterns
- Quarterly architecture reviews and capacity planning, not just keep-the-lights-on
- Asset, identity, and lifecycle management automated where possible
Managed Security Services
Continuous security operations across every layer, from sensitive data discovery through threat response and compliance oversight.
- Continuous DSPM scanning: sensitive data discovery, classification, and ongoing inventory management
- DLP monitoring and enforcement: addressing data exfiltration, exposure, and misuse
- SOC and MDR: 24×7 managed detection, monitoring, and response
- CISSP advisory: credentialed security advisory access across your engagement
- Penetration testing program: continuous validation against evolving attack surfaces
- Exposure engineering: attack-path analysis and AI workload hardening
- Compliance oversight (MSSP): continuous posture tracking and audit readiness
- Remediation and Incident Tiger Team: dedicated rapid-response team for active threats and critical remediation
Compliance Program Services
Compliance as an operating discipline, not a once-a-year scramble.
- Readiness programs: SOC 2, HITRUST, HIPAA, GxP, ISO 27001. Gap assessment, control engineering, and audit support
- Continuous compliance: control automation, evidence collection as code, and drift detection
- AI governance: NIST AI RMF and EU AI Act alignment, model cards, evaluation frameworks
- Regulator-ready documentation: architecture, validation, change records maintained as living artifacts
- Third-party and vendor risk: ongoing due diligence and continuous monitoring
- Incident response and reporting: regulator notification readiness and tabletop exercises
How We Package
Services compose around your needs. Most clients start with one and grow into the others. No bundled lock-in.
Every Versetal build closes with a 90-day Hypercare period. After that, clients choose their operating model. Sustain keeps the original team available for post-build support. Essential, Enterprise, and Regulated bring the full operational discipline of a managed services partner.
Essential
Foundational support
- Business-hours Service Desk
- Annual compliance assessment
- Standard managed cloud and security ops
Enterprise
Engineering-backed operations
- 24×7 Tier 1–3 Service Desk with engineering escalation
- Continuous compliance plus audit support
- SRE pods for cloud, data, security, and apps
- Quarterly architecture reviews
Regulated
Validated environment ops
- Everything in Enterprise, plus:
- GxP, HIPAA, HITRUST validation lifecycle support
- Continuous evidence pipelines
- Regulator notification and reporting readiness
Sustain
Post-build continuity
- ✓ Monthly tech lead and account check-in
- ✓ A budget for bug fixes and minor enhancements
- ✓ Direct access to your original build team
- ✓ Clear path to managed services when you're ready
Jumpstart Workshops: Where We Start
Two low-risk entry workshops designed to build trust and create a clear path to ongoing engagement.
Cybersecurity Workshop
A two-day facilitated session that maps your data landscape, identifies your highest-risk assets, and produces a board-ready roadmap.
Output: risk baseline, crown-jewel asset inventory, 90-day prioritized remediation plan.
AI Data Readiness Workshop
Structured session that assesses data maturity, surfaces high-value AI use cases, and builds a roadmap so you, your data, and your environment are ready to take maximum advantage of AI.
Output: data maturity assessment, use case list, actionable AI readiness roadmap.
Without the seams.
If your current MSP cannot escalate past Tier 2, or your compliance program lives in spreadsheets, let’s talk about what continuous, engineered operations looks like for your environment.