Versetal transforms the end-client’s IT operational support framework for the business including service desk, facilities management, monitoring and vendor two-way ticketing automation into a Managed Services 2.0 integrated platform. Solution leverages a SAAS-based geo-location workflow engine to route end-user requests with client-side business rules and logic across a best-of-breed set of support providers including the client’s in-house team and Versetal’s subject matter experts. Core systems included in scope are Oracle ERP, Sharepoint, CRM and Business Intelligence reports, Distribution Center Warehouses, Cloud provider environments, and Unified Communications including Email and VOIP.
Versetal functions in an advisory role to end-client’s leadership team to identify short-term stabilization opportunity in their operation with long term IT roadmap solutions that leverage best practices centralized around an ITIL service framework: Plan, Build and Operate transformation. Advisory engagement leads to an immediate 45% ROI with organizational re-alignment, process development and integration, centralized reporting and strategic managed services to support business growth and reduce operational expense. Versetal continues to work strategically providing the end-client with business technology alignment and continuous process improvement using our Enterprise Portfolio Management framework to combine solutions architecture with project management KPI dashboard indicators across their portfolio to ensure yearly goals are met by the Information Technology team. M&A activity has grown this from a $200M business to a $2B business under our support within a 2 year period.
Versetal functions as the technical leader to design and implement a zero downtime migration strategy using bi-directional replication with failback strategy to convert their 24x7x365 mission critical multi-terabyte database gaming end-user collaboration system into UNICODE format to support globalization with Oracle’s DMU solution for character set conversion and migrate to an upgraded Infrastructure platform to support their forecasted scaling requirements in business demand and product growth. Advanced replication techniques further leveraged to provide near real-time ETL processes to support query offload and near real-time change-data-capture from source ERP environments into enterprise reporting systems. Custom replication monitoring toolkit developed to detect process failures, source-to-target data inconsistencies, latency and data conflict automation to remediate failures.
Versetal functions as an enterprise architect aligned with both Network Infrastructure and Database teams chartered with the strategic validation, planning and optimization of their Oracle R12 ERP and Operational Data Store BI platforms. Key architecture transformation includes a private cloud migration of their multi-terabyte database supporting 10,000+ user payroll process from physical infrastructure to 100% Virtual private cloud. Solution documented current state architecture and business demand forecasts, provided advanced performance tuning recommendations, outlined key security constraints and leveraged Oracle’s 12c Enterprise manager framework to profile source systems for both real-time and historical runtime metrics into P2V infrastructure alignment scenarios.
Versetal was selected to provide a 24x7x365 managed service and outsourced service desk focused on the monitoring and proactive administration of their Microsoft Windows Exchange environments hosted as a private cloud to deliver a 99.999% redundant architecture. Versetal provides round-the-clock operational support coverage leveraging over 2000+ monitors within their NOC service desk portal and tailors alerts per client to ensure custom jobs or VIP emails are properly handled in the process. Our advanced engineering team provides Level3 escalations for our NOC and engages in complex MS Exchange projects for the end-client that require advanced engineering resources to architect and deliver solutions such as Federated Exchange domains through GAL synch, 2013 upgrades/migrations, Legacy Mail Archival and Decommissions, eDiscovery solution integration/journaling/monitoring, and Disaster Recovery.