Key outcomes
- Migrated ERP hosting to a secure, dedicated private cloud on Microsoft Azure
- Full outsourced IT support for a lean team operating a manufacturing operation
- 3+ year ongoing managed services relationship with consistent, accessible support
- Always-available IT support ensures no downtime for business-critical operations
The challenge
Aqua Leisure is a leading distributor of swimming and water-leisure products, supplying major retailers including Walmart and Amazon. Products are manufactured and shipped from China, while sales, marketing, engineering, finance, and other core business functions are handled in the United States.
To manage these international operations — inventory, financial transactions, purchase and customer orders — Aqua Leisure ran its ERP on Infor SyteLine (CloudSuite Industrial). But the system was hosted by a third-party data center, and performance suffered: users could wait up to five minutes for the system to respond to a single order. Aqua Leisure also had limited visibility and access into its own system — any outage or database request meant waiting on the data center’s support staff, which led to low user confidence in a system the company had already invested heavily in.
With a lean internal IT team, Aqua Leisure needed more than a one-time migration partner. They needed a company that could take full ownership of their IT operations on an ongoing basis, providing reliable support that felt like an internal team rather than a distant vendor. The consistency of support and responsiveness of the partner mattered as much as the technical capability.
How Versetal helped
Private Cloud Hosting Migration
Rather than replacing Aqua Leisure’s ERP system entirely, Versetal transitioned hosting for Infor SyteLine to a secure, dedicated private cloud on Microsoft Azure, managed end-to-end by Versetal. The team ran extensive testing to get the configuration right, then completed a smooth, incident-free migration — upgrading Aqua Leisure’s applications and database along the way, and enabling real-time data access for reporting that hadn’t been possible under the previous hosting arrangement.
“Versetal was able to help us put together the right configuration, run through the right testing, and make all of the necessary tweaks to get us to the performance that we wanted for our users.”Dennis Colameta, ERP Project Manager, Aqua Leisure
Ongoing IT Operations
Following the migration, Versetal assumed responsibility for Aqua Leisure’s day-to-day IT operations as a fully outsourced managed services partner. This included help desk support, infrastructure management, security monitoring, and vendor management, freeing Aqua Leisure’s internal resources to focus on the business rather than IT maintenance.
Accessible, Service-Oriented Support
Versetal’s service model emphasizes accessibility and responsiveness. For a company that has fully outsourced its IT function, the ability to reach the right person quickly is not a convenience — it is a business requirement. Versetal’s team operates as an extension of the Aqua Leisure organization, available and accountable for outcomes rather than just ticket resolution.
Outcomes
- Response times improved from 60–90 seconds to under 20 seconds, restoring user confidence in the system
- A modernized ERP environment that supports Aqua Leisure’s operational and reporting requirements
- A fully outsourced IT model that reduces internal burden without sacrificing control or visibility
- Consistent, responsive support that the business has relied on for three or more years
“The Versetal team is very service-oriented, which is what you really need when you’ve outsourced IT to a company. They’re just incredibly responsive. I’ve worked with them for the past three years now, and there isn’t any time that I can’t reach somebody.”Dennis Colameta, ERP Project Manager, Aqua Leisure