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IT Service Desk Specialist
Versetal is looking for an IT Service Desk Specialist to provide technical support in an efficient and accurate manner. You will be considered the firm’s first line of support, solving technical problems and providing assistance for all assigned areas.
Responsibilities
- Provide timely and expert technical support to end-users, troubleshooting hardware and software issues.
- Collaborate with cross-functional IT teams to enhance system efficiency and resolve complex technical challenges.
- Maintain accurate documentation of support activities, contributing to the organization’s knowledge base.
- Implement and support ITIL best practices for streamlined service delivery.
Experience
- Excellent customer relationship skills
- Ability to work on multiple priorities and/or projects simultaneously
- Excellent listening and communications skills, both verbal and written
- Must be organized, detail oriented, and self-motivated
- Strong computer skills and ability to communicate effectively electronically and by phone
- Demonstrated problem-solving abilities
Qualifications
- Proven experience as a help desk technician or in another customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control tools
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English, with excellent written and verbal communication skills
- Customer-oriented and cool-tempered under pressure
- BSc/BA in IT, Computer Science, or a relevant field
Benefits
We offer a comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Additional perks designed to support your well-being and professional growth