With over 30 years in managed services under our belt as leaders in the managed services field we have built and refined our service delivery model thinking of you, the customer, first! Our management teams spent a significant amount time speaking with customers and integration partners, large and small, to better understand how to architect and deliver outsourcing solutions that will transform the way we support our business communities and provide vendor management. You spoke and we listened to you! As a managed service provider, our goal is to transform your outsourcing consumption model to reduce the complexities in the delivery support process using automated workflows and customer-driven business rules, provide greater visibility to the operational issues and project metrics for compliance, and provide a tightly coupled onshore driven support model to improve deliverables quality with key technology insights and analysis to grow your business!
Key Service Facts:
- Pluggable One-Stop Portal Integration process with your Helpdesk and Ticketing Systems – Your Process, Not ours
- Over 2000 Monitors across Oracle, Microsoft, Windows, Linux, Unix, Vmware, Citrix, Exchange and Devices
- Onshore counterparts that are technical and able to provide analysis and drill-downs – Quality communications and follow-ups
- Level 1 Offshore 24×7 NOC with Integrated Process Logic to support Onshore Level 2 and Level 3 service desk
- Best Practices Knowledge Base encompassing Monitoring and Fix-its across thousands of systems in the Portfolio stack.
- Access to Strategic Analysts to leverage in key project evaluations and oversight across Oracle, Microsoft Infrastructure and Applications.
- Desktop and Mobile Monitoring and Administrative Support Solutions