This role will include the hands-on duties of Versetal’s internal Network Infrastructure Administrator, including leading and performing a variety of in-house IT projects with assistance from our NOC, SOC, Database and Helpdesk teams. We are looking for a person who has some exposure as a team leader to work with our managed services clients and offshore team as a level 3 engineer and oversee client service desk operations. IT Systems Engineer is responsible for performing the activities facilitating the design and advancement of our Managed Services Clientele’s Information Technology network operating systems, services and standards. The IT Systems Engineer will administer all Internet, Intranet and external telecommunications systems and services in a hybrid cloud server environment and is responsible for creating standardized desktop and application delivery solutions on a variety of platforms for our enterprise users. Work duties include but are not limited: Management of virtual server environment, disaster recovery, PC and printer hardware/software configuration; troubleshooting network problems; training users on desktop and network software applications and mobile devices. This on-going support of the company’s business network operating systems and users requires a high degree of initiative, competent decision making, discretion and independent judgment which are exercised to ensure business systems are maintained at full operational capacity and users are working on the systems at their full potential.

Experience Required:

• BS in Computer Science or Information Technology or related field (Preferred). We will consider candidates with related professional experience and certifications.
• A minimum of 2 years’ support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
• Some exposure to cloud-based network infrastructure including Azure, Active Directory Single-Sign On (SSO) and Identity Management (Okta preferred)

Responsibilities:

• Function as our Hands-on Leader for our client facing service desk operations with our customers, PMO and our Offshore team leads tracking SLAs, Communications, Process, Reporting and ensuring a Quality of Service.
• Daily administration including monitoring of the network, servers and desktops.
• Active Directory administration (DNS/DHCP/Group Policy).
• Perform basic user account administration (adds, changes, deletes).
• Perform system builds (desktop/laptop/servers).
• Manage system backups and perform data restores as required.
• Maintain and manage corporate switches, firewalls, VPNs and routers.
• Administer Windows based servers for daily maintenance.
• Ensure security and protection of data on corporate network devices.
• Identify, remediate, and report on security alerts (viruses, malware, compliance, etc.)
• Assist in software inventory management and adhere to software licensing compliance.
• Strategize, advise, implement, and support strategic end-user computing solutions, as assigned.
• Perform application installations and upgrades, including patch management.
• Provide technical assessments and process documentation.
• Assist in Cloud migrations and integration projects
• Experience working in a team-oriented, collaborative environment.
• Excellent customer service, written and oral skills.
• Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
• Knowledge of Windows Desktop applications; various operating systems such as Windows 10 and 11 as well as Windows Server 2008 through Windows Server 2019.
• Knowledge of software applications and basic hardware for the PC
• Principles and terminology of networking on the Layer 1 and 2 side.
• Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
• Knowledge and demonstrated expertise with the management and support of Microsoft Office, M365, InTune, AD, MacOS and common productivity applications.
• Knowledge of wireless networking components and terminology; Familiarity with Cisco, Fortinet, Sonicwall, and Aruba Wireless Networks and similar technologies are a plus.
• Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
• Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
• Desire and willingness to take on IT projects of all kinds, taking advantage of Versetal’s existing senior IT staff to provide guidance and knowledge sharing.
• Knowledge of security tools such as EDR, SIEM and Vulnerability Management.
• Up to 60% travel (local and out-of-state) to provide collaboration with our Managed Services clients

Talent / Competencies:

• Provide outstanding customer service
• Scripting & Automation (Python, PowerShell, Shell or Similar)
• Strong consultative and communication skills, analytical ability, judgment and the ability to work effectively with client and other systems technical staff, consultants and vendors.
• Follow up on open issues with customers, colleagues, and key stakeholders.
• Planning and executing projects on-time, while learning new businesses and technologies.
• Ability to work independently and in a small team as required
• Understand and general troubleshooting of Networking & Cloud technologies (Cisco, Fortinet, Okta, Azure, AD) and desktop products (O365, Word, Outlook, Excel).
• Learn our Managed Services framework, assist in the build and execution of great process to support our customers.
• Learn our CyberSecurity-as-a-Service and Remote Management & Monitoring platform to deploy, configure, enhance and administer for our Managed Services and Hosted cloud customers.
• Learn Cloud concepts that include AWS, Azure and Google relative to Hybrid cloud systems, networking and deployments

Attributes:

• Strong technical and communication skills with the ability to work with all levels of management
• Detail Oriented
• Outstanding interpersonal skills
• Passion for continuous learning