For a life sciences manufacturer challenged with lack of visibility to outsourcing, process and performance issues:

Versetal transforms the end-client’s IT operational support framework for the business including service desk, facilities management, monitoring and vendor two-way ticketing automation into a Managed Services 2.0 integrated platform. Solution leverages a SAAS-based geo-location workflow engine to route end-user requests with client-side business rules and logic across a best-of-breed set of support providers including the client’s in-house team and Versetal’s subject matter experts. Core systems included in scope are Oracle ERP, Sharepoint, CRM and Business Intelligence reports, Distribution Center Warehouses, Cloud provider environments, and Unified Communications including Email and VOIP.